PLEASE FILL OUT THE FORM AS DETAILED AS POSSIBLE AND WE WILL REACH OUT TO YOU WITHIN ONE WORKING DAY
FREQUENTLY ASKED QUESTIONS
How long does a custom piece take to create?
Depending on the compexity of the design, it usually takes 2-4 weeks from the design approval to completion.
Can I bring my own Ideas?
Of course! We welcome your ideas, wether it s a personal sketch or photos for inspirations. Otherwise we will be happy to help you with the design.
Is the consulatition free?
Yes, the first consultation is free. If you request a different product several times and the time of our designers is taken up, a fee will be charged from a certain point in time.
Can I follow the creation process?
Yes, we love keeping our clients involved! You will have the opportunity to review and approve the design before production begins. If desired, you can also visit our atelier on the zurich lake to see the progress.
Do you offer guarantee or warranty?
We stand by the quality of our craftmanship. Each custom piece and products from our online shop comes with a lifetime guaratee
What materials do you offer?
We work with a variety of premium materials, including:
- Precious metals like Gold (yellow, white, rose) and platinum
- Gemstones such as diamonds in any colors and shapes, sapphires, emeralds and more
How can I start my project?
Fill out our custom jewelry form bellow and we will reach out to you within two working days. If you wish, you can also request an appointment to discuss your project in person. This gives you the opportunity to visit our Atelier right away.